PRODUCTION PROMPT // CUSTOMER SUPPORT → CLASSIFY

Support Conversation Triage

Classify incoming support conversations and route them with a concise rationale.

Fill Prompt Template View Source Specification

Customer Support → ClassifySTATUS: Approved

Classify incoming support conversations and route them with a concise rationale.

#triage#support#classification

SYSTEM PROMPT CONSOLE

SPEC V2.6

support-conversation-triage.prompt.md

UTF-8 // MARKDOWN

Classify the support conversation below for routing.

Conversation:
{{conversation}}

Available queues:
{{queues}}

Return valid JSON with these keys: category, urgency, customer_sentiment, queue, requires_human_review, missing_information, and rationale. Use only the available queues, keep urgency grounded in the message, do not infer sensitive personal attributes, and flag safety, legal, billing, security, or vulnerable-customer issues for human review.

INPUT VARIABLES SCHEMA

{{conversation}}MANDATORY

Interpolated variable string consumed during execution.

{{queues}}MANDATORY

Interpolated variable string consumed during execution.

PRODUCTION QUALITY AUDIT

✓Deterministic Output Guardrails

✓Context Window Cost Optimized

✓Adversarial Injection Protected

✓Schema-Enforced Structure

PROMPT ACTIONS

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Support Conversation Triage

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